Celebrity Limo Service Blog

Why professional chauffeurs are vital to a great limousine service

Posted on: November 1st, 2016

What to look for in a great chauffeur

When it comes to choosing the right limousine service, a chauffeur can make or break your experience. Don’t settle for just a driver when you can have a true customer service expert who both looks and acts the part. You’ll know a professional chauffeur by the pressed black suit, well-shined shoes, their willingness to exceed your expectations, safe driving ability, and expert knowledge of the local landscape. Sometimes transporting passengers on time and in style requires a little ingenuity and knowledge of the area. A great chauffeur service will provide a seamless transition from point A to point B, but also be able to offer recommendations about the city such as restaurants, historical landmarks, or events of interest.

Presentation

A chauffeur understands that every trip is an experience for the customer and they all should be great. They don’t just drive up in a detailed town car or limousine; the chauffeur also looks the part in a stylish, carefully pressed suit. If you wanted a frumpy cabby in a baseball cap and faded t-shirt, you could have just called the local cab company. Presenting a professional look is an important component of the luxury chauffeur experience. Great companies, like Celebrity Limousine, make sure their chauffeurs look the part.  After all, they are representing you as much as the limousine company.

Anticipation

Exceptional chauffeur service providers recognize that their drivers aren’t just responsible for transporting passengers safely. Chauffeur service is actually customer service, and a great provider won’t hesitate to provide you with any assistance you might need along the way. From helping you with heavy luggage to answering questions about the city, chauffeur service encompasses a lot more than just operating the limo or executive sedan. If you need any additional assistance, a great chauffeur service is happy to go above and beyond to meet your needs, and this starts with anticipation of your needs.

Professionalism

Many passengers tend to stereotype cab drivers as having bad attitudes and being unprofessional. While this stereotype isn’t always accurate, it exists for a reason. Chauffeurs are true professionals, and they don’t blur the lines between work and personal life. If your chauffeur is having a bad day or is feeling stressed about navigating traffic, they won’t let you know.

Chauffeur service comes with a commitment to professionalism, which starts with a great training program.

Chauffeur Training

Navigating Philadelphia during rush hour is no easy feat, especially if you’re in a full-sized limousine. Chauffeur service providers should recognize that even the best drivers can feel a little stressed in bumper-to-bumper traffic, and provide training for navigating these challenges, having alternative routes previously mapped to defensive driving to keep you safe from less responsible drivers.

Great chauffeur service companies never just hand their drivers the keys and a GPS. Ongoing training to provide the best possible service for safe and sustainable driving is an important part of top-notch chauffeur service. Training is essential.

The Knowledge

Celebrity Worldwide Chauffeured Transportation doesn’t just hire people with an extensive knowledge of the area; they employ well – trained professionals. Part of customer service is responding to passenger questions, and you’ll know a real VIP experience by the fact that your chauffeur service is an expert. If you’re looking for restaurant or wine bar recommendations, don’t hesitate to ask your chauffeur. Our chauffeurs have an extensive knowledge of the best local destinations and are happy to share insight. From seamlessly navigating the city to keeping a close eye on trends, your chauffeur should be a well of knowledge about the surrounding region.

Every ground transportation passenger deserves a great experience, and exceptional chauffeur service providers know how to deliver every time. Whether you need a little extra help with your luggage or a restaurant recommendation, your chauffeur’s knowledge and customer service skills will shine through every mile of the journey.

Serving Greater Metropolitan Philadelphia and Wilmington.

We specialize in complete customer satisfaction from our all NEW Clean Vehicles – Professionally Trained Chauffeurs and ON-TIME pickups to our cutting-edge Reservations, Dispatch and Accounting technology.

Try Celebrity Worldwide Chauffeured Transportation for all your Ground Transportation needs. Book now.

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