Celebrity Limo Service Blog

Our duty of care is our attention to detail

Posted on: October 25th, 2016

Celebrity’s mission is to provide on-time service in a clean new vehicle with a professional chauffeur. All services will be provided in a professional manner and will be consistent whether the customer requires service once a week, once a month, or once a year.

As an experienced player in the ground transportation industry, we dedicated ourselves to surpass our client’s expectations of quality, safety, reliability, and professionalism.

We are shaping all of our best practices after a fundamental moral rule that guides and influences our conduct,  called Duty of Care- an effective system of checks and balances that all ground transportation companies aspire to.

We’re confident that our standards are among the strictest in the industry, allowing us to protect your safety while providing an excellent transport experience.

Over the years our team has worked diligently to ensure that the safety of our passengers is never compromised.  The foundation of our commitment to safety is our ongoing effort to educate and employ professional chauffeurs, knowledgeable staff, and maintain preventative safety standards.

Chauffeur Screening & Training

Every chauffeur undergoes a thorough screening of their application that includes criminal background checks, a careful review of motor vehicle records, and reference checks. Pre-employment drug testing is conducted. Random drug tests are performed throughout their employment. We exclusively employ the most experienced and reliable professionals, and we require that they submit to some different pre-hire checks and have positive references.

In addition to extensive pre-employment background checks, our chauffeurs are thoroughly trained in all aspects of professional driving. Classroom and road training are combined to cover everything from driving safety to customer service.

Our chauffeurs are the most thoroughly trained and knowledgeable in the industry being required to pass a comprehensive training program that contains hours of instruction, keys to safe driving, geography and professional courtesy.

On-Site Maintenance & Vehicle Safety

Our clients’ satisfaction depends on a safe, reliable, clean, and comfortable vehicle in top condition. Our maintenance staff regularly inspect each and every vehicle to make sure it meets our high standards. While most other transportation companies utilize an outside service for repairs, we feel we can provide a higher level of service with our full-time mechanic and detail staff. Every one of our vehicles is inspected and detailed after each trip. Celebrity adheres to a strict maintenance schedule, and our chauffeurs are required to complete a vehicle inspection report at the end of every trip.

Safety Rating

Celebrity Limousine Service Inc. had a US DOT Compliance Review on 5/9/2016 and received a SATISFACTORY rating which is the best. US DOT definition:

A Satisfactory rating means that a motor carrier has in place and functioning adequate safety management controls to meet the safety fitness standard prescribed in §385.5 of the Federal Motor Carrier Safety Regulations (FMCSR). Safety management controls are adequate if they are appropriate for the size and type of operation of the particular motor carrier. Our US DOT # is 613442. For more information or to look up a companies safety rating go to https://www.fmcsa.dot.gov/

Sophisticated Technology

Celebrity’s facilities consist of a 12,000-sq. Ft. The company owned building giving it the ability to house all vehicles indoors! A full-time fleet manager is on site to ensure all vehicles are kept clean and serviced.

Reservations, management, and dispatch use a state of the art computer system, Livery Coach Software. This software system also provides GPS real-time vehicle tracking, real-time flight tracking, and On-Line web reservations. Celebrity carries PUC required liability insurance, has on staff safety training and requires drug and alcohol testing of all employees.

Sophisticated technology provides comprehensive support to our drivers 24/7. From live traffic updates to weather advisories, our drivers always have all the information they need to get you where you need to go quickly and safely. And, we continually invest in improving technology to serve you better.

High-Limit Liability Insurance

In the very rare case that a passenger is involved in an accident in one of our vehicles, we assure you that all of your needs will be met. Our professional chauffeurs have comprehensive high-limit liability insurance policies to cover you in the event of an accident. Furthermore, we also maintain our blanket insurance coverage as a company to meet or exceed any shortfalls that might exist with a driver’s policy.

We are happy to serve all of your corporate and leisure ground transportation needs throughout Philadephia. Browse our services and choose the one you need.

For us, it is safe to say that Our duty of care is our attention to detail. Choosing Celebrity is easy when you know that safety always comes first.

 

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